Frequently Asked Questions   DOMAIN NAME Find commonly asked questions here. Some of the answers are for members only.  To view these answers, please login. Q: How do I get my domains to point to my new accounts? A: Once you have created the accounts, you must go to your domain name registrar and change the DNS servers there to point to our DNS servers: Information for members only You can change these name servers to your own name servers.  Please contact GME HOST to do this.  A service charge will be incurred.  Q: How can I preview my site before the domain name points to your servers? A: The method depends on the type of IP address you assigned to the site - a dedicated IP address, or a shared IP address. For dedicated IP address sites, simply use the IP address instead of the domain name - for example, http://66.206.xx.xx instead of http://domainname.com. For shared IP address sites, go to http://66.206.19.3/USERNAME. Replace USERNAME with the main username for the site you wish to preview. Keep in mind that you can use the IP address of the site to use FTP to upload your files for both dedicated and shared IP sites, but publishing with FrontPage will not work for shared IP sites until the domain name points to the site. Q: How can I access their control panel? Information for members only Q: Which ASP components are installed? A: The following components are currently installed: ASPUpload ASPEmail ASPMail SMTPMail (free version) AspHTTP AspTear Other components can be installed on a case-by-case basis. If you need a component installed, please open a trouble ticket with technical support, detailing your request. To expedite the request, please upload the component to one of your websites and provide a link to documentation on the component. Q: What is the difference between dedicated IP hosting and a shared IP hosting? A: There are two options for creating an account: A dedicated IP address (checking the box): This assigns one IP address to the account. With this, you can use either the domain name (once transferred) or the IP address to view the site. A shared IP address (unchecking the box): A single IP is shared for multiple hosting accounts. As a result, you can only view the website of an account using a shared IP address by using the domain name. Using the IP address will not work, since the web server will not know which account you are trying to access - that is what the host headers and domain name do. Q: What SMTP server should I use for my ASP.NET, ASP, PHP or Perl scripts, or for my FrontPage forms? A: Scripts that support using CDONTS (Microsoft's internal SMTP component) can be used natively on the server, as CDONTS is available. For scripts requiring an SMTP server, try ns2.nic-reg-dns.com. Q: What is the IP address of the mail server? Information for members only Q: Are Java Servlet Pages supported? A: No. Q: Can I stream RealVideo/RealAudio/Windows Media from my website? A: True streaming media is not supported, as it requires a separate server application in order to stream the media. However, through the proper use of RAM or ASX files, you can set your files to "stream" as they are being downloaded by the user. Please check Real's website or Microsoft's website for more information. Q: How do I set up my e-mail program to send and receive mail? A: These instructions are for reference only as a service to our customers. When tested, the instructions were found to work with the latest available version of each program; however, changes in the software since publication may cause these instructions to become out-of-date and invalid. We do not provide support for these programs; if you have difficulties using these software programs, please consult the software's documentation or contact the maker of the software program. Information for members only Instructions on setting up your e-mail account with a number of popular e-mail software packages are below, with instructions on setting up the necessary SMTP connection. Be sure to replace domainname.com with the domain name you are setting up e-mail for. Microsoft Outlook Express Go to the Tools menu and select "Accounts..." A new window will open up. Click on the Add button, then select "Mail..." Another new window will open. Enter the following information: E-mail Address: username@domainname.com Click on the Next button. Enter the following information: My incoming mail server is a: POP3 :server Incoming mail (POP3, IMAP or HTTP) server: mail.domainname.com Outgoing mail (SMTP) server: mail.domainname.com Click on the Next button. Enter the following information: Account name: username@domainname.com Password: Enter the password for the e-mail address. Click on the Next button. Click on the Finish button. The window will close. On the previously opened window, select the account you just created. Click on the Properties... button. A new window will open up. Click on the Servers tab. Enter the following information: REGULAR CONNECTION Check the box next to "My server requires authentication". Click on the OK button. ALTERNATE CONNECTION Check the box next to "My server requires authentication". Click on the Advanced tab. Outgoing mail (SMTP): 75 Click on the OK button. Microsoft Outlook Go to the Tools menu and select "E-Mail Accounts..." A new window will open. Click on the radio button next to "Add a new e-mail account". Click on the Next button. Click on the Add... button. On the next screen, click on the radio button next to "POP3". Click on the Next button. Enter the following information: Your Name: Enter the name you want to be displayed with mail sent from this account. E-mail Address: username@domainname.com Incoming mail server (POP3): mail.domainname.com User name: username@domainname.com Password: Enter the password for the e-mail address. REGULAR CONNECTION Outgoing mail server (SMTP): mail.domainname.com Click on the More Settings... button. A new window will open. Click on the Outgoing Server tab. Check the box next to "My outgoing server (SMTP) requires authentication". Click on the radio button next to "Use same settings as my incoming mail server". Click on the OK button. ALTERNATE CONNECTION Outgoing mail server (SMTP): mail.domainname.com Click on the More Settings... button. A new window will open. Click on the Outgoing Server tab. Check the box next to "My outgoing server (SMTP) requires authentication". Click on the radio button next to "Use same settings as my incoming mail server". Click on the Advanced tab. Outgoing server (SMTP): 75 Click on the OK button. Eudora Go to the Tools menu and select "Options.." Click on the Getting Started button. Enter the following information: Real name: Enter the name you want to be displayed with mail sent from this account. Return address: username@domainname.com Mail server (Incoming): mail.domainname.com Login Name: username@domainname.com REGULAR CONNECTION SMTP Server (Outgoing): mail.domainname.com Check the box next to "Allow authentication". ALTERNATE CONNECTION SMTP Server (Outgoing): mail.domainname.com Check the box next to "Allow authentication". Close Eudora. Open the file called "eudora.ini" located in your Eudora folder. Add the following line under the heading [Settings]: SMTPPort=75 Save the file and close it. Netscape Messenger Go to the Edit menu and select "Preferences". Expand "Mail & Newsgroups". Select "Identity". Enter the following information: Your name: Enter the name you want to be displayed with mail sent from this account. Email address: username@domainname.com Select "Mail Servers". In the Incoming Mail Servers box, click the Add... button. The Mail Server Properties window will appear. Click on the General tab. Enter the following information: Server Name: mail.domainname.com Server Type: POP3 Server User Name: username%domainname.com Click on the OK button. The window will close. Enter the following information in the previous window: REGULAR CONNECTION Outgoing mail (SMTP) server: mail.domainname.com Outgoing mail server user name: username@domainname.com ALTERNATE CONNECTION Outgoing mail (SMTP) server: mail.domainname.com Outgoing mail server user name: username@domainname.com Netscape 7 In the regular Netscape window, select the "Mail" tab from the Tab Bar. If the Account Wizard does not appear, go to the Edit menu and select "Mail & Newsgroup Account Settings". If you already have an SMTP server set up and wish to continue using it, do not change any settings under Outgoing Server (SMTP) Settings. To use our SMTP server, enter the following information: REGULAR CONNECTION Outgoing mail (SMTP) server: mail.domainname.com Port: 25 Check "Use name and password". User name: username@domainname.com Use secure connection (SSL): Select "Never". ALTERNATE CONNECTION Outgoing mail (SMTP) server: mail.domainname.com Port: 75 Check "Use name and password". User name: username@domainname.com Use secure connection (SSL): Select "Never". Click "Add Account". Select "Email account", then click Next. Enter the following information: Your name: Enter the name you want to be displayed with mail sent from this account. Email address: username@domainname.com Click Next. Select "POP" for the type of mail server. Enter the following information: Incoming server: mail.domainname.com Click Next. Enter the following information: User name: username@domainname.com Click Next. Enter the following information: Account name: username@domainname.com Click Next. Click Finish. Pegasus Mail Go to the File menu and select "Network Configuration". The Internet Mail Options window will appear. Enter the following information: My Internet e-mail address is: username@domainname.com Click on the Receiving (POP3) tab. Enter the following information: POP3 host: mail.domainname.com User name: username@domainname.com Password: Enter the password for the e-mail address. Connect to server on TCP/IP port: 110 Click on the Sending (SMTP) tab. Enter the following information: REGULAR CONNECTION SMTP host: mail.domainname.com Connect to SMTP server on TCP/IP port: 25 Check the box next to "Login using my POP3 settings for username and password". Click on the OK button. ALTERNATE CONNECTION SMTP host: mail.domainname.com Connect to SMTP server on TCP/IP port: 75 Check the box next to "Login using my POP3 settings for username and password" Click on the OK button. Calypso After opening Calypso, click the Create A New Mailbox button. The Calypso Mailbox Wizard will appear. Enter the following information: Enter a name for this Calypso mailbox: Enter your desired mailbox name. Click on the Next button on this window and the next two, arriving at the window asking about the account's name. Enter the following information: Enter a name for this e-mail account: Enter what you wish for the account to be called. Enter your real name: Enter the name you want to be displayed with mail sent from this account. Enter the e-mail address for this account: username@domainname.com Click on the Next button. Enter the following information: Select the radio button next to "POP3". User ID on incoming mail server: username@domainname.com Name of incoming mail server: mail.domainname.com Click on the Next button. Enter the following information: Select the password authentication method for the incoming mail server: Normal Enter the password for the user ID on the incoming mail server: Enter the password for the e-mail address. Confirm the password: Re-enter the same password. Click on the Next button on this window and the next one displayed. Enter the following information: REGULAR CONNECTION Name of SMTP mail server: mail.domainname.com Select the authentication method for the SMTP mail server: Use POP account Click on the Next button. Click on the Finish button. ALTERNATE CONNECTION Name of SMTP mail server: mail.domainname.com Select the authentication method for the SMTP mail server: Use POP account Click on the Next button. Click on the Finish button. Go to the Mailbox menu and select "Accounts", then "Properties", then the name of the account you just set up. The Properties window will appear. Click on the Mail Server tab. Enter the following information: Port: 75 Click on the OK button. Q: How do I set up a DSN? How do I write a database connection string? Information for members only Q: What is my SQL Server IP address for databases on this server? Information for members only Q: What is my MySQL IP address for databases on this server? Information for members only Q: How do I change permissions? A: The File Manager on the customer control panel is used for changing permissions as well. In the File Manager, browse to the directory containing the file or folder you wish to change permissions for, then click the icon next to the name of the file or folder. Permissions options will appear at the top of the page once it loads.

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